Support

Need some help?

Q-Connect are confident that you’ll be 100% satisfied with your purchase, but in the unlikely event that you need some help or advice, Q-Connect are on hand to offer superb customer service and technical support.  Q-Connect can offer telephone support to help solve an issue, right through to sending out an independent field engineer, on hand to provide high quality technical support and carry out machine maintenance if a Q-Connect cartridge is found to be at fault.

Troubleshooting Q-Connect Inkjet Cartridges

Original equipment manufacturers are becoming increasingly more aggressive in their strategies to discourage the end user from purchasing any non OEM cartridges including legitimate remanufactured cartridges. Pop-up messages on user’s printers stating the cartridges are empty or not original are a big part of their strategy. You can find further information on how to overcome these pop-up messages at our online support and troubleshooting website.

www.inkjethelp.com/eng.php

Troubleshooting Q-Connect Toner Cartridges

Many printing issues are easy to overcome, so Q-Connect have listed below some common technical errors and how to overcome them. If you try these solutions and are still experiencing issues, please contact your place of purchase for further advice.

Is the printer plugged in?

Make sure that the printer is on. When a printer is on it should have some light or LED (usually green) indicating it's receiving power.

Cables not connected properly

The printer should have two cables connected to it: the power cable and the data cable. Check that the power and data cables (Network, parallel or USB cable) are connected to both the printer and computer.

Does it have paper?

Without paper, a printer will not be able to print. The end user should check that there is paper in the printer paper cartridge or tray. Next, verify that no printer paper is jammed or partially fed into the printer. If you suspect paper is stuck somewhere it shouldn't be, refer the end user to their printer manual for help on solving paper jams.

Is there an error message showing on the printer display?

If there is and it is an error code, then you need to refer to the web to find it’s meaning. But most often a message is self-explanatory, such as "Paper out" or "Toner empty".

Printer self tests

Most printers have a way of printing a test page. This page allows you to determine if the printer is physically working or not. This test is usually accomplished by holding down a series of keys. If a user is not sure if their printer has this feature or how to perform it then they should to their user manual or visit the printer manufacturer’s website.

FAQs Can't find your answer?

I’m receiving pop-ups in my screen, is my cartridge faulty?

Lately the OEMs are increasingly more aggressive in their strategies to discourage the end user from purchasing any non OEM cartridge including legitimate remanufactured cartridges. Pop-ups stating the cartridges are empty or not original are a big part of their strategy. You can find further information on how to overcome these at inkjethelp.com.

Will using remanufactured cartridges invalidate my equipment warranty?

Don’t worry, following pressure from The European Union & the American Fair Trade laws, the OEMS’s are not allowed to void a printer warranty for using remanufactured cartridges.

Additionally, in the event of any damage to the printer caused from our product, Q-Connect will pay the reasonable cost of repair, provided that the cartridge and damaged/replaced parts are returned along with a technician’s report. Please speak to a customer service representative for more details.

What if I experience a print quality issue?

If a cartridge doesn’t meet your expectations please notify your customer service representative who will assist you.

Is a remanufactured cartridge inferior to a new one?

Q-Connect cartridges are remanufactured to match or surpass the original in both print quality and page yield performance. That’s why Q-Connect remanufactured cartridges give you more value for your money.

What are the benefits of buying remanufactured cartridges?

You’re contributing to a reduction in Carbon Footprint while saving money.

Using remanufactured cartridges helps to reduce the number of cartridges that are disposed of in landfill sites. Q-Connect remanufactured cartridges are comprised of new and recycled parts, anything that cannot be reused is disposed of in an environmentally responsible manner. We care about environmental protection. Our manufacturing partners are certified ISO 14001 companies.

What is a remanufactured cartridge?

This is an “OEM” Cartridge that has been remanufactured. Q-Connect cartridges are remanufactured under the highest quality standards (ISO9001). Our cartridges are examined, cleaned, refilled with high quality ink/toner, tested and last but not least they are IP compliant.